Help centre
How-to guides and common questions
Help articles Your policies Your team
YOUR KNOWLEDGE. CONNECTED.
AI CUSTOMER SUPPORT AGENTGreat support starts
Great support starts
with a useful answer.
Give customers answers grounded in your help centre and policies. Connect website chat and email with a support workflow your team can trust.
Website chat Email Team handoff
TAKE A SEAT AT THE SUPPORT DESK
One conversation. All the context.
Explore how an approved answer, its source, and the next action can stay together.
Can I change my delivery address?
Support assistantFor this sample store, address changes are reviewed before dispatch. I can collect your order reference and pass the request to the support team.
Shipping policy / Address changes
Assisted resolutionCreate an address-change ticket
Illustrative answers from a sample knowledge base. No real tickets are created.
BEFORE THE FIRST ANSWERGive your agent
Give your agent
a source of truth.
Your knowledge base needs an owner, a clear scope, and a way to stay current. We design that foundation with your team.
When the answer is unclear,
ask or escalate.
ask or escalate.
Policies
Shipping, returns, accounts, and service rules
Approved business data
Connected records with scoped access
THREE PATHS TO A BETTER RESOLUTION
Every question deserves the right next step.
Answer with a source.
Use approved information to provide a useful answer and link to the relevant article.
Self-service
Ask one good question.
Collect an order reference or a clarifying detail before choosing the next action.
Gather context
Make a clean handoff.
Route the conversation with its history, relevant source, and a concise summary.
Human support
QUALITY OVER DEFLECTION
A fast answer should still be a good answer.
Source coverage
Can the assistant find the approved information it needs?
Escalation quality
Does the right team receive the context and next action?
Resolution experience
Did the customer get a useful, understandable outcome?
We agree on evaluation examples before launch and review actual conversations after deployment. No resolution rate is promised without evidence.
01Zendesk
02Intercom
03Gmail
04n8n
Integrations are scoped around supported APIs, account permissions, and your software plans.
FROM PREVIEW TO YOUR BUSINESSA launch plan
A launch plan
built around you.
Track first response time, resolution quality, and escalation rate. Targets are agreed after reviewing your starting point.
Review source material and common questions
Connect your chat, inbox, or support platform
Test answers, escalation, and knowledge updates
INVESTMENT & OWNERSHIPClear scope.
Clear scope.
Clear costs.
Get a proposal tailored to your workflow, integrations, volume, and support needs.
Request your project scopeImplementation
Discovery, workflow build, agreed integrations, testing, and handover.
Running costs
Hosting, AI usage, calling, messaging, and paid software are identified separately.
Ongoing care
Optional monitoring, maintenance, and improvements with clear support terms.
LET’S GET SPECIFICYour questions.
Your questions.
Useful answers.
How does it know about our business?
It uses the approved help articles, policies, and connected records included in your scope. We define a process for updating those sources.
Will it replace our help desk?
It can work alongside your existing support system. Ticket creation and handoff depend on the integrations available.
How do we prevent unsupported answers?
We agree on scope, evaluation examples, and escalation rules. Uncertain or sensitive requests should be routed to a person.